Dashboard

Introduction

When the retail user is authenticated successfully, the user is taken to the Dashboard screen, provided the user selects the default login page as ‘Dashboard’. The details shown in the dashboard are different widgets based on the menu profile of the user and widget library maintained.

Different widgets displayed to the user on the dashboard screen can be related to Password Alerts, Bills and Transaction Alerts, Mail Alerts, Transaction Notifications, Administration Approval Alerts, Mandate Alerts Consolidated Summary, Complete Customer Relationship Summary, Customer ID wise summary, Mail compose etc.

Calendar Widget, which is part of the Dashboard, will help the user to inquire the transactions based on the date displayed in the widget. The calendar widget will open up for current month and will have full month view. However the user will have the option to navigate to different months. A day where the transactions are present will be highlighted, click to view the details.

Retail User will have an option to Customize the dashboard by selecting and deselecting the widgets from the available widgets library. When the retail user is authenticated successfully, the user is taken to the Dashboard screen when the user selects the default login page as ‘Dashboard’.

The retail user also can download the details shown, in various file formats like HTML, XML, TXT, and so on.

Note:

If the user selects the option ‘Branch wise Summary’ widget in the dashboard, then the account details will be listed based on the branch where the account is maintained. This will be displayed in a different screen, which can be minimized by the user.
When Single Sign On (SSO) option is enabled for the users, user will get a drop down list in the header section. The options listed in that drop-down will depend on the bank’s interface with various other applications and users access privileges.
While switching between the applications under SSO, user credential validation will be done internally by the SSO system
Also when the user switches the application using SSO framework, user will be logged out successfully from the previous application.

The table below indicates the data you need to enter to log into the application:

Field	Description
Welcome Message	The system displays a static text which conveys a welcome message to the User logged in to the application. The system will display salutation, first name and last name of the retail user.
Skip to Content	This feature is for DDA compliance where the pointer skips everything on the top bar and side bar and starts reading from the right top corner section of the screen.
FAQs	The bank provided frequently asked questions is display the screen.
Personal Profile	The system will navigate to the personal profile screen of the retail user..
Contact Us	The contact details of the bank are displayed.
Logout	The user is logged out of the application.
Menu tree	The user’s menu tree is listed based on the user’s profile.
Last Logon time	The system displays the last time when the user had logged into e-Banking application as this retail user id. The user can view the time in other time zones as well by selecting the time zone from a list box.
Current Login time	The current log in time of the user in the default time zone (GMT) will be displayed in the top bar.
Prevent Session Time Out	The system will reload the current page and update the request time at server.
Skin	This option is provided to the user to change the background skin of the application.
Favorites	The user can view the list of financial activities and non financial activities as favorites based on the user’s personal profile.
Dashboard	This will take the user to the dashboard screen from any other screen.
Interactive Support
As internet technology evolves every day, the support provided by the banks to their customers is also getting sophisticated. Today’s customer, who prefers to bank online than by physically visiting the branch, can expect real-time personalized resolution to their queries and complaints rather than a standard mail response from a repository, which comes after a day or two. The interactivity features of e-Banking provide text chat and application sharing features. This helps the bank to improve customer support. Apart from providing better service to customer the executives attending the customer are also in a better position to understand the exact issue using these features. The text chat, meeting room chat, co browsing facilities will be provided by a third party online meeting application like IBM Sametime that must be integrated with Finacle e-Banking. Customer Actions A bank customer has the following options to get support from an RM Initiate Chat Navigation: Dashboard (Header) > Click to Chat When customer clicks on ‘Click to chat’ button chat request will be sent to RMs mapped to the RO group to which customer is attached. Note: When customer initiates chat the e-banking page is getting reloaded and the following warning message will be shown - "Please wait while page is loading and try again." If the server where chat application is hosted has some issues, the customer will get an error message - "Chat services are not available, Please try after some time. Sorry for inconvenience caused." The chat request will be sent with the following details of the customer based on availability of data Bank ID User Name User Id Corporate ID (if the user is a corporate customer) Phone Number Email address Once chat session is established after an RM accepts the request, customer will receive a message “Our Relationship Manager will contact you shortly.” If none of the RM is available or no RM is attached to the concerned RO group then customer will get a message “None of our Relationship Manager is available. Please try after some time.” Customer will get a chat pop-up window only after RM replies to the chat request. Customer can view RM user ID and status in the chat window. Customer can perform other activities in the e-banking application without closing the chat window. Bank User Actions The following operations are possible by the RM with respect to interactivity support. Respond to Chat Once customer initiates chat, the request will be routed to all RM’s of the RO group to which customer is linked. On receiving notification for chat request from customer, the RM can put a chat status to be displayed in the chat window. RM can provide following chat status in the chat window Available Away Busy In a Meeting Do not disturb Note: Indicative statuses; can vary based on online meeting and chat application used by bank. The default status of the RM in the chat application will be “Available”. The RM list will be maintained in the alphabetical order of their User ID and the chat request will be assigned to the next RM with status as ‘Available’. The following details of the customer will be provided to the RM as part of the chat request: Bank ID User Name User Id Corporate ID (if the user is a corporate customer) Phone Number Email address RM can view user ID of the customer in the chat window. Only after RM replies in chat window the customer will get a chat window with RM’s entered text. Till the customer is serviced RM must manually change their status from ‘Available’ to an appropriate status. This will make them unavailable for further allocation of chat requests. Note: The RM can also get chat requests from other RMs. Initiate Chat with Customer/Bank User RM can also initiate chat with a customer or another RM, other than responding to chat requests. Navigation: Header> ‘Click to chat’ button. In chat application, RM can search and select customers or other RMs who are online by their user id to initiate a chat session. RM will not able to select offline user in the chat application even if they are shown in search results. After selecting the person to chat the RM can enter text in the chat window. The customer or RM will get a chat window with the text entered by RM who initiated the chat. Note: Customers will be online in chat server if they are logged into e-banking application. RM will be online in chat server if the person has opened chat application Conference chats with Bank User or Customer Navigation: e-banking header>Click to chat >Invite Others RM can use the ‘Invite Others’ option in the chat application to conference other RM or customers in the current chat. The RM can search other online users by their user id and invite them to join the conference. The conference request will be sent to the selected online RM/Customer. On accepting the request the user will be conferenced into the chat An RM in busy status can still forward request for conference to customers and RM’s. When an RM or customer leaves the conference session in between, the conference remains active within the remaining users. Common features for Customer and Bank User Meeting room features These features are available for customers and bank users. Navigation: e-banking header>Click to chat >Invite to Meeting room While in a chat session a user can initiate meeting room session with another user by clicking on “Invite to Meeting room” in the chat window. Note: An RM in busy status can still search other online customers or RMs to the meeting room using the user id. Customer will be able to send the invite only to available RMs and not to other customers. A customer or RM can initiate a co-browsing session in the meeting room, where customer can select and share specific applications or the entire desktop that can be viewed by participants. The participants will also be able to transfer control to another participant in the meeting room. The participants will be able to initiate audio/video chat in a meeting room as well. When an RM or customer leaves the meeting room session in between, the session remains active for the remaining users.
PASSWORD ALERTS
Log in password expiry	The number of days left, after which the log in password of the user gets expired
Transaction password expiry	The number of days left, after which the transaction password of the user gets expired
Last Login Attempt Unsuccessful	The last unsuccessful login time in the default time zone (GMT) only. When a user who logs on to the system the very first time, the unsuccessful login time will not be displayed. When a user who logs unsuccessfully for the first time and successfully logs on the second time, the unsuccessful login time will be displayed. When a user logs unsuccessfully for the first time, successfully logs on the second time and successfully logs on the third time the unsuccessful login time will not be displayed. If a user makes an attempt for login for ‘N’ times and his account gets locked. When he logs on successfully the system will display the unsuccessful login time.
BILLS ALERTS Note: The display of the below links depend upon weather the user records for the query.
Future dated transactions pending to be processed	On clicking this link, the user is taken to the scheduled transactions list page of the retail user where the transactions pending for processing would be listed.
Bills waiting for acceptance	On clicking this, the user is taken to the presented bills list page where the listing of the presented bills that the user needs to accept and make payment is displayed.
MAIL ALERTS
Mail Alerts	The number of mail alerts received by the user is displayed. On clicking this, the user is taken to the mail alerts inbox of the retail user.
Unread Mails	The number of unread mails in the inbox of the user is displayed. On clicking this, the user is taken to the mail inbox.
TRANSACTION NOTIFICATION Note: The display of the below links depend upon weather the user records for the query.
Transaction submitted by you awaiting approval	On clicking on this link, the user is taken to the approval queue menu where the users records pending approval are listed.
Transactions awaiting your approval	On clicking on this link, the user is taken to the approval queue menu where the records that are pending for his approval are listed.
Transactions submitted by you, pending approval which will expire within the next 3 days	On clicking on this link, the user is taken to the approval queue menu where the number of transactions submitted by the user and expiring in the next ‘N’ days is displayed. This link does not include the records pending for release.
Mandate Alerts	The number of mandates that expires in next 3 days is displayed
ACCOUNT LIST SUMMARY
Account Indicator	This indicates is the account is ‘Own’ (O) account or ‘Third Party’ (T) account
Customer ID	The customer id corresponding to the account is displayed.
Account Type	The account type (savings/current/fixed deposit, etc) is displayed.
Account Number	The account number of the account is displayed.
Account Currency	The currency of the account is displayed Use ‘<’ or ‘>’ to move previous or next list page. Use Go to page, provide the list page number, and click OK to get the corresponding list page
News & Interest	The interest page based on the user’s interest is displayed. The user can click on the link to view the corresponding web page.

Click	To
CHANGE SUMMARY VIEW
Customer ID wise summary	View the customer wise summary details where balances for various account types like operative, investments and loan account of the customer id are displayed
Consolidated summary	The consolidated balance summary in different currencies is displayed. The total value in home currency can also be viewed. The net balance of all the accounts in the home currency is also displayed.
Complete Customer Relations	The information of the customer like account types, number of accounts, currency and balances of the accounts is displayed.
Download Details As	The details shown on the dashboard can be downloaded in one of the following file formats. HTML XML TXT CSV XLS DAT PDF RTF