Relationship Maintenance

Introduction

A customer of the bank may have multiple relationships with the bank . For example,: one individual may have a retail relationship with bank and user Id for that. Additionally they may also have access to corporate internet banking as an employee of the corporate or as a proprietor. In such cases, the two user IDs can be linked using this option, where one of them will be tagged as the primary [default] relationship and others will be secondary relationships. The primary relationship credentials will be used for logging in to the application and subsequently user can switch context and log in to the secondary relationship.

Customer once logs into the application, Finacle e-Banking application takes the user to the default relationship linked. Customer can switch the relationships based on need. While switching relationships, the disabled relationships will not be visible to the user.

The disabled relationships shall be shown to the user in a separate section of the application. If the default relationship is disabled, an error message will be shown when the user logs in. In case user has only one relationship linked and that relationship is disabled, an error message will be shown.

Note:

The list of relationships which have been enabled or disabled by the bank user shall be displayed along with the relationship status under Personal Profile >View User Relationships

Each relationship is identified using unique Id called individual ID in the system. The individual details are maintained in IUSR table.

Note:

The “individual_id” is a sequence generated number, generated during individual creation and will be stored in IUSR, CSIP and CUSR tables.

The default relationship credentials will be valid for log in and password set up will not be allowed for other relationships.

Delinking a relationship can be done by administrator using “Delete” option under relationship list. The user cannot be deleted if they are linked to multiple relationships.

Navigation

• Click User Maintenance in the Corporate Administration  screen.

• Click Relationship Maintenance in the User Maintenance List screen.

• The Relationship Maintenance List screen is displayed.

What you can do

The table below provides a brief description of the data that should be entered on the screen and the functions you can perform:

Field

Description

Sl. No

Select the record.

User Type

Displays the user type linked to the user under maintenance.

Corporate ID

Displays the corporate ID for a corporate user else the retail user ID itself is displayed.

User ID

Displays the user ID.

Default Relationship

Displays if this user is the default relationship.